Appealing Rejected SRD Application South Africa 2025

Are you disappointed by a rejected application for the South African Social Relief of Distress (SRD) grant?

Don’t worry; you have the right to appeal! This guide will equip you with the knowledge to file a reconsideration request and track its progress.

A reconsideration allows you to challenge SASSA’s initial decision on your application.

You can approve your grant by providing additional evidence or clarifying any discrepancies.

Requirements

  • You have 30 days from the rejection date to submit a reconsideration request.
  • Reapplication is not the same as reconsideration. Reconsideration deals with a specific rejected application, while reapplication starts the process fresh.
  • There’s no fee for reconsideration.

What You’ll Need for SASSA Reconsideration

  • Valid South African ID
  • Proof of financial distress (e.g., bank statements, retrenchment letter)
  • Banking details for receiving the grant (if approved)
  • Proof of residence in South Africa

Applying for SASSA R370 Reconsideration

Here are the different ways to submit your SRD reconsideration request:

  • Online:
    1. Visit the SASSA website (https://srd.sassa.gov.za/sc19/reinstate).
    2. Click the green bar “Click here to lodge an appeal or check appeal status.”
    3. Enter your ID number and phone number.
    4. Receive a One-Time PIN (OTP) via SMS and enter it.
    5. Choose the month for the reconsideration and the reason for the appeal.
    6. Submit your request.
  • Phone:
    1. Dial 0800 60 10 11.
    2. Provide your details to the SASSA representative.
    3. Follow their instructions for reconsideration.
  • Email:
    1. Compose a new email to the relevant SASSA provincial email address (find them on the SASSA website).
    2. Include your details and reason for reconsideration, and attach supporting documents.
    3. Send the email and wait for a response.

Checking Your SASSA Reconsideration Status

Once you’ve submitted your request, you can check its status online using the earlier steps for online applications.

Processing Timeline

Expect the reconsideration process to take up to 15 working days.

Here is a quick checklist so you avoid mistakes

  • Ensure all submitted documents are clear and legible.
  • Be patient and follow up if you are still waiting for a response within a reasonable timeframe.
  • Remember, you can only appeal for the month your application was rejected. You’ll need to submit a new application for subsequent months.

We hope this guide empowers you to effectively go through the SRD reconsideration process. Good luck!