Are SASSA grants delayed? Here is why

The South African Social Security Agency (SASSA) distributes social grants to millions of South Africans, providing much-needed financial support.

However, SASSA grants beneficiaries sometimes face delays in receiving their grants.

This article will share the reasons behind these delays and offers guidance on what to do if your SASSA grant is late.

Why are SASSA grants delayed?

While SASSA strives for on-time payments, several factors can contribute to delays.

These are some of the most common causes:

  1. Verification Delays: SASSA verifies all applications to ensure eligibility. This process may involve checking income, residence, and dependents. Incomplete applications or complex verification requirements can lead to temporary delays.
  2. Bank Issues: Incorrect bank details provided during application can significantly hinder the deposit of grant funds. Additionally, some banks may have maximum balance restrictions that could prevent the grant from being deposited.
  3. Technical Problems: High application volumes or unforeseen technical glitches can slow down payment processing. Upgrading systems or system outages can also cause temporary delays.
  4. Missing Information: In some cases, applications might be missing important information like updated ID numbers or proof of address. Incomplete applications require time for correction, delaying the approval and disbursement process.
  5. Fraudulent Activity: SASSA prioritizes preventing fraud. If suspicious activity is detected on an account, additional verification may be necessary, causing a delay in receiving the grant.
  6. Postbank Issues: A significant portion of SASSA grants are distributed through Postbank. If Postbank experiences technical difficulties or delays on their end, it can impact beneficiaries relying on their services.

What to Do If SASSA Grants are Delayed

If your SASSA grants haven’t arrived on the expected date, here are some steps you can take:

  1. Check the Payment Schedule: SASSA publishes a monthly grant payment schedule on their website. Refer to this schedule to confirm the expected payment date for your specific grant.
  2. Verify Your Application Status: You can check the status of your SASSA grant application online or through the SASSA app. This will indicate if your application is still under review, approved, or requires further action.
  3. Contact SASSA: If your application is approved and the expected payment date has passed, contact SASSA directly. Their toll-free number is 0800 601 160. You can also reach them via email at grantenquiries@sassa.gov.za.
  4. Update Your Banking Details (if applicable): Ensure your bank details are accurate and up-to-date in the SASSA system. Incorrect information can prevent the deposit of your grant.

How to Check SASSA Grants Application Status

There are several ways to check the status of your SASSA grant application:

  1. Online: Visit the SASSA website and go to the “Track Your Application” section. You will need your ID number and application reference number to access this service.
  2. USSD Code: Dial 1347737# on your cellphone and follow the prompts to check your application status.
  3. WhatsApp: Add the SASSA WhatsApp number 0860 463 646 to your contacts and initiate a chat by texting “SASSA Status” followed by your ID number.
  4. SASSA Offices: You can visit your nearest SASSA office to inquire about your application status in person.