Change your SASSA phone number for the SRD Grant South Africa 2025

The South African Social Security Agency uses your SASSA phone number for communication regarding the Social Relief of Distress (SRD) grant.

If your contact information has changed, updating your phone number with SASSA ensures you receive important updates and notifications about your application and payment status.

Do I Need to Change My SASSA Phone Number?

You should consider updating your phone number if:

  1. You no longer have access to the phone number you used during your application.
  2. You want to receive updates on a different phone number.
  3. You suspect any unauthorized activity on your current phone number.

How to Change Your SASSA Phone Number (With Application ID)

If you have your application ID readily available, follow these steps:

  1. Visit the SASSA SRD website for updating contact details.
  2. Enter your 13-digit South African ID number.
  3. Input your 6-digit application ID in the designated field.
  4. Click “Submit” to verify your details. SASSA might send a verification code to your email address on file.
  5. Once verified, locate the section for updating contact details.
  6. Enter your new phone number accurately.
  7. You’ll likely receive a One-Time Password (OTP) on your new phone number for verification.
  8. Enter the OTP in the designated field and submit.
  9. Your SASSA phone number will be updated successfully.

How to Change Your SASSA Phone Number (Without Application ID)

If you don’t have your application ID, you can still update your phone number by retrieving it first:

  1. Go to the SASSA SRD application status page
  2. Enter your South African ID number and the phone number you used during your application.
  3. Click “Submit.” This will display your application details, including the application ID.
  4. Note down the application ID for future reference.
  5. Now, follow steps 1-9 mentioned in the “With Application ID” section to complete the phone number update.

You must remember that you can only submit one request to update your contact details within 24 hours.

Ensure your new phone number is active and has good reception to receive verification codes.

Keep your updated contact details with SASSA accurate to receive important notifications regarding your SRD grant.

Can I change my SASSA phone number over the phone?

While SASSA offers a hotline (0800 601 011), there’s currently no option to change your phone number directly through phone calls.

The recommended methods are through the SASSA SRD website as mentioned above.

What if I don’t have access to my SASSA account email address?

Unfortunately, updating your phone number might be difficult if you cannot access the email linked to your account for verification purposes.

In such cases, it’s advisable to contact your local SASSA office directly to discuss alternative solutions.

How long does it take for the phone number change to reflect?

The processing time for updating your phone number can vary.

Generally, it shouldn’t take longer than a few business days.

Is it safe to update my phone number online?

The SASSA SRD website is a secure platform for updating your contact details.

However, ensure you are on the official SASSA website and avoid entering your personal information on unofficial websites.

What other ways can I contact SASSA?

In addition to the hotline (0800 601 011), you can also contact SASSA via their regional offices or social media platforms (Facebook and Twitter).