The South African Social Security Agency (SASSA) COVID-19 Social Relief of Distress (SRD) grant provides financial support to unemployed South Africans struggling financially.
If your application for the SASSA SRD grant was declined, you have the right to appeal the decision.
This article guides you through the online appeal process for the SASSA SRD grant.
How to Appeal the SASSA SRD Grant Online
The SASSA appeals process is straightforward and can be completed online. Here’s a step-by-step guide:
- Visit the SASSA Grant Appeals Website: Go to the official SASSA SRD Grant Appeals webpage.
- Enter Your Details: On the webpage, you’ll find two input fields. Enter your South African ID number and the phone number you used during your initial application.
- Request and Enter PIN: Click the button to request a one-time PIN (Personal Identification Number). This PIN will be sent via SMS to the registered phone number. Once received, enter the PIN in the designated field.
- Select Appeal Month: A drop-down menu will appear, allowing you to select the specific month for which you’re appealing the declined application. Choose the appropriate month.
- Explain Your Appeal Reason: This is a critical step. A text box will be provided for you to explain why you’re appealing the decision. Be clear, concise, and factual.
Can I check my SASSA SRD grant appeal status online?
Yes, you can check the status of your appeal on the same SASSA SRD Grant Appeals webpage.
Follow steps 1 and 2 mentioned earlier to access the system.
Instead of selecting “Lodge appeal,” choose “Check Appeal Status” and enter the required information.
How long does it take to process a SASSA SRD grant appeal?
The processing time for appeals can vary depending on the workload at SASSA.
However, it generally takes between 4 and 8 weeks to receive a response.
What happens if my SASSA SRD grant appeal is successful?
If your appeal is successful, you’ll be notified via SMS and potentially receive back payments for the months you appealed for.
The funds will be deposited into the bank account linked to your application.
What if my SASSA SRD grant appeal is unsuccessful?
If your appeal is unsuccessful, you’ll be informed through SMS and provided with reasons for the rejection.
You may choose to re-apply for the grant in the following months if your circumstances change.
Can I appeal a SASSA SRD grant application rejection by phone?
Unfortunately, SASSA doesn’t currently accept appeals via phone.
The online portal is the designated channel for submitting appeals.
Can I get help with appealing my SASSA SRD grant application?
For further assistance with the appeal process or any SASSA-related inquiries, you can contact the SASSA National Call Center at 0800 601 011.