How to Change SRD Phone Number – SASSA Status Check Guide

The South African Social Security Agency (SASSA) plays a vital role in providing financial support to low-income citizens through the Social Relief of Distress (SRD) grant.

Keeping your SRD phone number and other contact information updated with SASSA is very necessary.

It will ensure you receive important notifications and updates about your grant application or payment status. 

Can I change my phone number for SASSA online?

Yes, you can conveniently change your SRD phone number online through the SASSA website.

This method is quick and efficient, allowing you to update your details from the comfort of your home.

What do I need to change my SASSA phone number?

To change your SRD phone number online, you will need the following:

  1. Your South African ID number (13 digits)
  2. Your SASSA application ID (if you have it readily available)
  3. Your new phone number (ensure it is active and accessible)

How to Change Your SRD Phone Number Online

There are two scenarios depending on whether you have your SASSA application ID:

1. Changing SRD phone number With Application ID

  1. Visit the SASSA SRD website for changing contact details.
  2. Enter your South African ID number in the designated field.
  3. Input your SASSA application ID in the next field.
  4. Click “Submit.”
  5. Verify your details if prompted, including your email address (if available).
  6. Enter your new phone number and select the reason for changing it from the provided options.
  7. A one-time password (OTP) will be sent to your new phone number via SMS. Enter the OTP in the designated field.
  8. Click “Submit” to finalize the process.

2. Changing SRD phone number Without Application ID

If you don’t have your application ID readily available, follow these steps:

  1. Go to the SASSA SRD application status check page: https://srd.sassa.gov.za/sc19/status
  2. Enter your South African ID number.
  3. Input the phone number you used during your initial SRD application.
  4. Click “Submit.”
  5. This will display your application details, including your application ID. Note down this ID for future reference.
  6. Now that you have your application ID, follow steps 1-8 from the “Changing Phone Number With Application ID” section above.

How long does it take to update my SRD phone number?

The update process typically happens within 24 hours. However, it’s advisable to allow a few working days for SASSA to fully process the change.

Can I update my SASSA details at a SASSA office?

While changing your phone number online is the quickest method, you can also visit a SASSA office to update your details.

Be prepared to present your South African ID document and any relevant application documents.

Waiting times at SASSA offices can vary, so consider the online method for a potentially faster solution.

Where can I check my SASSA application status?

You can check the status of your SRD application by following these steps:

  1. Visit the SASSA SRD application status check page.
  2. Enter your South African ID number.
  3. Input the phone number linked to your SRD application.
  4. Click “Submit.”

The page will display the current status of your application, including whether you have been approved or if any further action is required.

What if I don’t have my SASSA application ID?

If you don’t remember your application ID, you can retrieve it by following the steps mentioned above in the “Changing Phone Number Without Application ID” section.

This will allow you to access the online portal and update your phone number.