How to fix a Failed SASSA status check with these 4 ways

The South African Social Security Agency (SASSA) provides financial support to millions of South Africans.

Checking your application status online is a convenient way to stay updated.

However, getting a “Failed” status can be frustrating.

Here, we’ll look at the reasons behind a failed SASSA status check and provide four effective solutions to get you back on track.

What Does “Failed SASSA Status Check” Mean?

A “Failed” status on your SASSA application check indicates that your application hasn’t been approved at this time.

There are several reasons why this might happen, which we’ll look at soon.

How Can I Check My SASSA Application Status Online?

To check your SASSA application status online, follow these steps:

  1. Visit the official SASSA website
  2. Click on the “Application Status” tab.
  3. Enter your ID number and cellphone number you used during application.
  4. Click “Submit.”
  5. You will receive a one-time PIN (OTP) via SMS. Enter the OTP in the designated field.
  6. The website will display your application status.

What Are the Reasons for a Failed SASSA Status Check?

Several factors can contribute to a failed SASSA status check. These are some common reasons:

  1. Incorrect Information: Typos or errors during application can lead to verification issues. Double-check your ID number, phone number, and bank account details for accuracy.
  2. Incomplete Application: Ensure all required information and documents are submitted with your application.
  3. Data Verification Issues: SASSA verifies your information with other government departments. Any discrepancies can cause a failed status.
  4. Technical Issues: Occasionally, the SASSA website might experience technical glitches. Trying again later or contacting SASSA support can help.
  5. Eligibility Requirements: Not everyone qualifies for SASSA grants. Ensure you meet the eligibility criteria for the specific grant you applied for.

How to Fix a Failed SASSA Status Check with These 4 Ways

Here are four effective ways to address a failed SASSA status check:

1. Double-Check Your Application Details:

  • Review your application thoroughly for any typos or errors.
  • Pay close attention to your ID number, phone number, and bank account details.
  • If you find any discrepancies, contact SASSA to update your information.

2. Address Incomplete Applications:

  • SASSA requires specific documents with your application.
  • Visit the SASSA website or contact them to confirm the required documents for your specific grant.
  • Ensure all necessary documents are submitted correctly.

3. Appeal a Failed Application (if applicable):

  • In some cases, SASSA allows you to appeal a failed application.
  • The SASSA website or local SASSA office can provide details on the appeals process and deadlines.
  • During the appeal, you can explain any discrepancies or provide additional information to support your application.

4. Contact SASSA for Support:

  • If you’ve verified your information and addressed any application issues, consider contacting SASSA directly.
  • SASSA offers various support channels, including a toll-free number, email address, and local offices.
  • Explain your situation and request assistance with your failed application.

How often can I check my SASSA status?

You can check your SASSA status as often as you like.

However, excessive checks within a short period can overwhelm the system and potentially lead to temporary delays.

What documents do I need to appeal a failed SASSA application?

While appealing a failed application online doesn’t require additional documents, ensure you have your ID book and proof of banking details readily available in case you need to contact SASSA directly.

How long does it take to resolve a failed SASSA application?

The timeframe for resolving a failed application can vary depending on the complexity of the issue.

It usually takes between 7-21 business days for SASSA to process an appeal.

Can I contact SASSA by phone regarding a failed application?

Yes, you can contact SASSA’s national call center at 0860 606 043 to discuss your failed application.

Be prepared for long wait times as the call center often experiences high call volumes.

Is there another way for SASSA status check?

Unfortunately, checking your application status online through the SASSA website is currently the most efficient method.

What happens if I don’t appeal a failed SASSA application?

If you don’t address a failed application, you risk missing out on potential grant payments.

It’s wise to take action to resolve the issue and ensure you receive the support you’re entitled to.