The South African Social Security Agency (SASSA) disburses the R350 Social Relief of Distress (SRD) grant to provide temporary financial help to unemployed South Africans.
While the application process is easy, there can be instances where your application shows approved status, but you haven’t received any payment.
This article will guide you through troubleshooting steps to fix the “SASSA R350 approved but no payment” issue.
Why You Haven’t Received Your SASSA R350 Payment
There are several reasons why you might not receive payment even though your SASSA SRD application shows approved status.
These are some common causes:
- Missing Payment Date: SASSA releases payment dates in batches. Even if approved, you might not have received a designated payment date yet. Be patient and keep checking your application status.
- Incorrect Banking Details: Double-check the bank account details you provided during application. Any errors, including typos in the account number or branch code, will prevent the transfer.
- Verification Delays: SASSA conducts verification checks to ensure eligibility. This process can take time, and your payment might be delayed until it’s complete.
- Banking Account Issues: If your bank account has insufficient funds or is inactive, the transfer might fail. Ensure your account is active and has enough balance to receive the grant.
- Exceeding Income Threshold: The R350 grant is meant for those facing financial difficulty. If SASSA finds evidence of income exceeding the threshold, your application might be suspended or cancelled.
- Technical Glitch: Occasionally, technical issues within the SASSA system can lead to payment delays or errors.
How to resolve the “Approved But No Payment” Issue
This is what you can do to resolve the “SASSA R350 approved but no payment” issue:
- Check Payment Dates: SASSA releases payment dates periodically. You can check the latest payment schedule on the SASSA website or by contacting their call center.
- Verify Banking Details: Log in to your SASSA SRD account and carefully review the bank account information you provided. Ensure there are no errors in the account number, branch code, and bank name. If any corrections are needed, update your details immediately.
- Contact SASSA: If you’ve verified your information and the payment date has passed, contact SASSA for assistance. You can reach them through the following channels:
- SASSA SRD Helpline: 0800 60 10 12
- Email: [email address removed]
- Local SASSA office: Visit your nearest SASSA office for personalized assistance.
- Track Application Status: Use the SASSA SRD website to track your application status. This will reveal any potential issues or delays with your application.
How Do I Check My SASSA R350 Application Status?
You can check your SASSA SRD application status online at.
You’ll need your ID number and cellphone number used during application.
How Long Does It Take to Receive Payment After SASSA R350 Approval?
Once your application is approved and a payment date is assigned, it usually takes 2-3 working days for the funds to reflect in your bank account.
For cash payments at the Post Office, allow a few extra days for processing after the designated payment date.
Can I Update My Banking Details After Applying for the R350 Grant?
Yes, you can update your banking details through the SASSA SRD website.
However, be aware that updating your details might cause a slight delay in receiving your payment.
What to Do If I See “Application Cancelled” on My SASSA Status Check?
There could be several reasons behind a cancelled application. It’s best to contact SASSA directly for clarification.
You can call their national hotline at 0860 601 060 or visit your nearest SASSA office for further assistance.
How Do I Appeal a Rejected SASSA R350 Application?
If your SASSA R350 application is rejected, you have the right to appeal the decision.
You can submit an appeal online through the SASSA SRD website or visit a SASSA office to lodge a formal appeal.