The South African Social Security Agency (SASSA) R350 grant provides vital financial support to many South Africans.
However, some applicants receive the frustrating message “Identity Verification Failed” during their application process.
This article will guide you through the steps to fix this issue and ensure your SASSA R350 grant application is successful.
What Does “Identity Verification Failed” Mean?
The “Identity verification failed” message means that the information you provided during your SASSA R350 grant application doesn’t match SASSA’s records.
This mismatch could be due to typos, outdated information, or system errors.
Can I fix a failed SASSA identity verification?
Yes, in most cases, you can fix a failed SASSA identity verification by following the steps we’ll be sharing soon.
How long do I have to appeal a failed SASSA identity verification?
You have 30 days from receiving the rejection status to lodge an appeal on the SASSA website.
What documents do I need to appeal a failed SASSA identity verification?
You won’t need additional documents for the appeal itself.
However, ensuring your original application details are accurate is still very necessary.
What happens after I appeal a failed SASSA identity verification?
SASSA will reassess your application based on the information provided.
You will receive a notification regarding the outcome of the appeal.
Can I reapply for the SASSA R350 grant if my identity verification failed?
Unfortunately, you cannot reapply for the same application period if your verification fails.
However, you can apply for subsequent cycles if you meet the eligibility criteria.
Who to contact with further questions about SASSA R350 grant application?
For further assistance, you can contact SASSA through their toll-free number: 0800 60 10 12 or email them at grantenquiries@sassa.gov.za.
How to Fix “Identity Verification Failed”
This is what you can do to resolve the “Identity Verification Failed” issue:
- Double-check your application details: Ensure all information you provided during application, particularly your ID number, phone number, and banking details, is accurate and matches your official documents.
- Appeal the decision: SASSA allows appeals for failed applications. Visit the SASSA website and go to the appeals section. You will need your ID number and phone number to lodge an appeal.
- Wait for the outcome: SASSA will review your appeal and may request additional information if necessary. Be patient and wait for their response.
- Consider contacting SASSA: If the issue persists after appealing, consider contacting SASSA through their toll-free number or email address mentioned earlier. Explain your situation clearly and provide any relevant details.