How to Update contact details for R350 grant

The South African Social Security Agency (SASSA) distributes the R350 grant to unemployed South Africans experiencing financial hardship.

To ensure smooth communication and grant distribution, keeping your contact details updated with SASSA is very important.

This article guides you through the process of updating your contact information for the R350 grant.

Updating Your Contact Details Online

The SASSA website offers a convenient way to update your contact information. Here’s how:

  1. Visit the SASSA SRD Update Contact Details webpage.
  2. Enter your South African ID number and SRD Application ID in the designated fields.
  3. Click “Submit.”
  4. If your details are verified, you’ll be prompted to enter your new contact information. This may include your phone number and email address.
  5. Select the reason for updating your contact details (e.g., lost phone number, changed email address).
  6. You’ll receive a one-time PIN (OTP) via SMS to your new phone number. Enter the OTP in the designated field.
  7. Click “Submit” to finalize the update process.

Updating Your Contact Details by Phone

If you cannot access the internet, you can update your contact details by calling the SASSA toll-free helpline: 0800 60 10 11.

Can I update my contact details at a SASSA office?

Yes, you can visit your nearest SASSA office and request assistance in updating your contact information.

Be sure to carry your South African ID document and any relevant application documents.

What if I don’t remember my SRD Application ID?

You can retrieve your SRD Application ID by checking your application status on the SASSA website. Here’s how:

  1. Visit the SASSA SRD Application Status webpage.
  2. Enter your South African ID number and the phone number you used when applying.
  3. Click “Submit.”
  4. If the details match, you’ll be able to view your application information, including your SRD Application ID.

How long does it take for the updated contact details to reflect?

The R350 grant update process is usually immediate.

However, it may take a few hours for the changes to be fully reflected across all SASSA systems.

Can I update someone else’s contact details for the R350 grant?

No, you can only update contact details for your own SASSA R350 grant application.

Updating another person’s information requires their consent and their personal details for verification.

Is it safe to update my R350 grant contact details online?

The SASSA website uses secure encryption protocols to protect your information. However, be cautious of phishing scams.

Always ensure you’re on the official SASSA SRD Update Contact Details webpage before entering any personal information.

What if I’m still having trouble updating my contact details?

If you encounter any difficulties during the update process, you can contact SASSA for assistance.

Here are the available channels:

  1. SASSA toll-free helpline: 0800 60 10 11
  2. Email: grantenquiries@sassa.gov.za