Recover Your Forgotten SASSA Phone Number in 5 Steps

If you’ve forgotten the phone number associated with your SASSA account, don’t be disturbed.

Recovering it is a straightforward process.

This guide will walk you through five easy steps to retrieve your forgotten SASSA phone number.

1. Contact the SASSA National Call Centre

The SASSA National Call Centre is your first point of contact for retrieving your forgotten phone number. Here’s how to reach them:

  1. Dial 0800 601 012.
  2. Follow the prompts to connect with a consultant.
  3. Be prepared to provide your ID number and any other relevant information requested by the consultant.

Remember that call centre lines can experience high volumes, resulting in waiting times.

Consider calling early in the morning or later in the afternoon to potentially avoid peak traffic.

2. Visit Your Local SASSA Office

If you’re unable to reach the call centre or prefer in-person assistance, visit your nearest SASSA office.

Here’s what to expect:

  1. Locate your nearest SASSA office using the branch locator tool on the SASSA website.
  2. Bring your ID book or Smart ID card.
  3. Explain to a SASSA official that you’ve forgotten the phone number associated with your account.
  4. The official will verify your identity and retrieve your phone number on the system.

3. Use the SASSA Website

Currently, the SASSA website does not offer a functionality to directly retrieve your forgotten phone number.

However, you can use the website for other SASSA-related tasks, such as grant application status checks.

4. Contact SASSA Through Social Media

SASSA maintains a social media presence on Facebook and Twitter.

While retrieving your phone number directly through these platforms might not be possible, you can send a private message explaining your situation.

A SASSA representative might be able to guide you further or suggest alternative solutions.

Here are the links to SASSA’s social media pages:

When contacting SASSA through social media, avoid sharing any personal information such as your ID number or grant details publicly.

5. Update Your Phone Number Once Recovered

Once you’ve retrieved your forgotten phone number, you must ensure your SASSA account reflects your current contact information.

Here are two ways to update your phone number:

  1. Call Centre: Contact the SASSA National Call Centre (0800 601 012) and inform them of your updated phone number.
  2. SASSA Local Office: Visit your nearest SASSA office and request an update to your contact details. Bring your ID book or Smart ID card for verification.

Can I recover my SASSA phone number online?

Currently, retrieving your forgotten phone number directly through the SASSA website isn’t possible.

However, the website offers other functionalities like grant application status checks.

Is there an email address I can contact SASSA with?

Unfortunately, SASSA does not advertise a publicly available email address for general inquiries.

The recommended methods for contacting SASSA are through the National Call Centre, local offices, or social media.

What if I’ve lost my ID book or Smart ID card?

If you’ve lost your ID document, you’ll need to apply for a replacement before contacting SASSA.

Visit your nearest Department of Home Affairs (DHA) office to initiate the replacement process.

How can I ensure my SASSA communication is secure?

Whenever contacting SASSA, be cautious about sharing personal information.

Never share your ID number, grant details, or banking information over unverified platforms or with individuals claiming to represent SASSA.

What to do if I suspect fraudulent activity on my SASSA account?

If you suspect unauthorized access or fraudulent activity on your SASSA account, report it immediately to SASSA.

Contact the National Call Centre or visit your local office to inform them of the situation.