If you’re a SASSA beneficiary, your SASSA reference number is crucial for accessing grant information, checking application status, and receiving payments.
However, misplacing this number can cause frustration.
Here, we’ll guide you through effective methods to recover your lost SASSA reference number.
What is a SASSA Reference Number?
Your SASSA reference number is a unique alphanumeric code assigned to you when you apply for a grant.
It’s similar to an account number as it allows SASSA to track your specific application and grant details.
You’ll receive this reference number upon submitting your application, either electronically or through a SASSA office.
How can I check my SASSA application status?
You can check your application status using your reference number on the SASSA website or by dialing 1203210# on your cellphone.
What documents do I need to collect my SASSA grant?
You’ll typically need your South African ID document and your SASSA reference number to collect your grant.
Can I change my SASSA bank details?
Yes, you can update your SASSA bank details by contacting SASSA directly.
How long does it take to get a SASSA grant after approval?
Processing times can vary, but it usually takes a few weeks to receive your first payment after approval.
What if I’m not sure which grant I applied for?
If you’re unsure about the specific grant you applied for, contacting SASSA directly for clarification is recommended.
Can I still collect my SASSA grant if I lost my ID document?
Unfortunately, a valid ID document is mandatory for collecting your SASSA grant.
You’ll need to apply for a temporary ID document at your nearest Department of Home Affairs office.
How to Recover Your Lost SASSA Reference Number
Here are four convenient ways to recover your lost SASSA reference number:
- SASSA Toll-Free Line: Call the SASSA toll-free number at 0800 601 001. Follow the voice prompts and select the option to retrieve your reference number. You may be required to provide your ID number and other personal details for verification.
- SASSA WhatsApp Service: SASSA offers a user-friendly WhatsApp service. Save the SASSA WhatsApp number (082 046 8553) on your phone and initiate a chat. Simply type “Hi” to begin. The automated system will guide you through a series of messages, eventually providing you with your reference number.
- SASSA USSD Service: Dial *120*3210# or *120*69277# on your cellphone. This USSD code will connect you to the SASSA system. Follow the on-screen instructions, which might involve entering your ID number. Once verified, you’ll receive a message with your reference number.
- SASSA Local Office: If the aforementioned methods are unsuccessful, you can visit your nearest SASSA local office. Be prepared to show valid identification documents like your ID book or passport. A SASSA representative will be able to assist you in retrieving your reference number.