The South African Social Security Agency (SASSA) offers various social grants to eligible citizens.
Unfortunately, applications for these grants can sometimes be declined.
If you believe your SASSA application was rejected incorrectly, you have the right to appeal the decision through a reconsideration process.
This guide will explain how to check the status of your SASSA reconsideration application.
What is a SASSA Reconsideration?
A reconsideration is a formal process where SASSA reviews your application again, considering any new information you may provide.
This could include documents that support your eligibility or explanations for discrepancies in your initial application.
How to Check Your SASSA Reconsideration Status
There are two main ways to check the status of your SASSA reconsideration:
- Online: The Department of Social Development (DSD) offers an online portal specifically for checking appeal statuses. Here’s how to access it:
- Visit the DSD Appeals webpage
- Click on “Lodge an Appeal or Check an Appeal Status.”
- Enter your South African ID number and the phone number used during your application.
- Click “Submit.” This will display the current status of your reconsideration.
- SASSA Call Centre: You can also contact the SASSA call centre at 0800 601 011. Be prepared to provide your ID number and any reference details related to your reconsideration application.
How long does a SASSA reconsideration take?
The processing time for SASSA reconsiderations can vary depending on the workload and complexity of your case.
Generally, it can take anywhere from a few weeks to several months.
What happens if my SASSA reconsideration is successful?
If your reconsideration is successful, SASSA will notify you and may backdate your grant payments to the date your initial application should have been approved.
What happens if my SASSA reconsideration is unsuccessful?
If your reconsideration is unsuccessful, you will receive a notification explaining the reasons for the decision.
You then have the option to take your case to the Social Development Tribunal for further review.
Can I track the progress of my reconsideration online?
Unfortunately, there is no real-time tracking system available for SASSA reconsiderations.
You can only check the status periodically using the methods mentioned above.
What documents should I submit with my SASSA reconsideration request?
When submitting your reconsideration request, include any documents that support your eligibility for the grant.
This could include proof of income, bank statements, medical certificates (if applicable), or any documents that address discrepancies in your initial application.
How do I appeal a SASSA decision?
If your reconsideration is unsuccessful, you can appeal the decision to the Social Development Tribunal.
This is a more formal process, and it’s recommended to seek legal advice before proceeding.