The South African Social Security Agency (SASSA) provides major financial support to many South Africans.
If you’ve applied for a grant or the COVID-19 Social Relief of Distress (SRD) grant and your SASSA status check returns a “failed” message, it can be frustrating and confusing.
This article aims to explain the reasons behind a failed SASSA status check and guide you on how to resolve the issue.
Why Is My SASSA Status Check Saying Failed?
Several factors can contribute to a failed SASSA status check. These are some of the most common:
- Incorrect Information or Typo Errors: Typos or mistakes during application can lead to a failed status check. Double-check your ID number, phone number, and any reference numbers entered during the application process.
- Incomplete Application: Ensure you’ve submitted all the required information in your application. Missing details can flag the system and result in a failed check.
- Identity Verification Failed: SASSA verifies your identity against the Department of Home Affairs database. If there’s a mismatch in information, the status check might fail. This could be due to typos in your application or discrepancies in your official records.
- Means Test Not Met: SASSA grants are subject to a means test, which assesses your financial situation. If your income or assets exceed the eligibility threshold, your application may be declined, leading to a failed status check.
- System Overload: SASSA experiences high volumes of applications, especially during peak periods. System overload can occasionally lead to temporary glitches that might display a failed status check even if your application is processing normally.
- Outdated Information: If you haven’t updated your SASSA profile with recent information (like a new bank account number), it can cause issues during the status check process.
How Do I Fix a Failed SASSA Status Check?
The solution depends on the reason for the failure. Here are some steps to consider:
- Review your application: Double-check all information entered for typos and ensure it’s complete.
- Verify your ID: If you suspect an identity verification issue, visit a SASSA office to resolve any discrepancies with your Department of Home Affairs records.
- Contact SASSA: If you’re unsure about the reason for failure, contact SASSA for clarification. They can be reached via phone at 0800 601 011 or through their regional offices.
- Update Your Information: Ensure your SASSA profile reflects your current circumstances, especially bank details or contact information.
What Does Identity Verification Failed Mean on SASSA?
“Identity Verification Failed” indicates that the information you provided during application doesn’t match the Department of Home Affairs records.
This can be due to typos in your application or inconsistencies in your official documentation.
How Long Does a SASSA Status Check Take?
Processing times can vary depending on application volume and verification procedures.
However, it usually takes a few days to receive a response after submitting your application.
Can I Appeal a Failed SASSA Application?
Yes, you have the right to appeal a declined SASSA application.
The SASSA website provides information on the appeals process.
How Do I Contact SASSA?
You can contact SASSA through their toll-free number at 0800 601 011 or visit your nearest SASSA regional office for in-person assistance.
The SASSA website also offers a lot of information on available grants, eligibility criteria, and the application process.