The South African Social Security Agency (SASSA) distributes social grants to millions of South Africans.
While the SASSA card is the primary method for accessing these funds, there are situations where you might need to access your grant without it.
Perhaps your card is lost, stolen, damaged, or hasn’t arrived yet.
Whatever the reason, SASSA offers a cardless withdrawal option to ensure you can still receive your grant.
Who is eligible for cardless SASSA withdrawals?
This option is currently available to SASSA grant recipients who normally collect their grants at a Post Office branch or a participating cash payment point.
It’s specifically beneficial for those whose SASSA/Postbank gold cards have expired, are unavailable, or soon to expire.
How to withdraw money without a SASSA card
If you’d like to go cardless, here is a step-by-step guide on how to access your SASSA grant without your card:
- Visit a participating Post Office branch or cash payment point. Not all branches offer this service, so it’s advisable to call SASSA beforehand to confirm a location near you. You can find their contact details on the SASSA website.
- Undergo biometric verification. This involves using your fingerprints or a facial scan to confirm your identity.
- Collect your grant. Once your identity is verified, you’ll be able to receive your grant in cash.
You must remember that you cannot use this method at ATMs or retail stores.
It’s exclusive to participating Post Office branches and cash payment points.
You’ll also need a valid South African ID document for verification purposes.
You should not expect to pay anything as there are no additional fees associated with cardless withdrawals.
Can I withdraw money from someone else’s SASSA card?
No, SASSA cards are not transferable.
Withdrawing money using another person’s card is illegal and could result in prosecution.
What if I don’t have a fingerprint or cannot undergo a facial scan?
If you’re unable to use biometrics for verification due to a disability or other reasons, consult your local SASSA office to discuss alternative verification methods.
How long will it take to get a replacement SASSA card?
Replacement SASSA cards typically take 7 to 10 working days to be delivered to a branch you choose.
You’ll be notified once it’s ready for collection.
Is it safe to use cardless withdrawals?
Cardless withdrawals are a secure option offered by SASSA.
However, it’s always recommended to be vigilant when collecting your grant.
Avoid carrying large sums of cash and be aware of your surroundings.
What other ways can I access my SASSA grant?
The SASSA card remains the most convenient method for accessing your grant.
It allows for withdrawals at ATMs, point-of-sale purchases at participating retailers, and online payments.
Where to find more about SASSA and my grant?
The SASSA website offers a wealth of information on grants, application processes, and payment methods.
You can also contact SASSA directly through their website or by calling their national hotline.