SASSA Reconsideration Application Process

If your SASSA application for a grant, such as the R350 Social Relief of Distress (SRD) grant, is declined, you have the right to appeal the decision.

This process is called a reconsideration application.

This guide will explain the steps involved in submitting a SASSA reconsideration application and answer frequently asked questions.

What is a SASSA Reconsideration Application?

A SASSA reconsideration application allows you to challenge SASSA’s initial decision on your grant application.

You can submit new information or clarify any discrepancies that might have led to the rejection.

By providing additional evidence to support your claim, you can request SASSA to reconsider your eligibility for the grant.

Can I Reapply for a Rejected SASSA Grant Application?

While you can’t directly reapply for a rejected application, the reconsideration process serves a similar function.

During reconsideration, you essentially re-present your case with additional information to convince SASSA of your eligibility.

What is the Difference Between a SASSA Appeal and a Reconsideration?

A reconsideration application is typically the first step after a rejection.

You submit it directly to SASSA, requesting them to review your case internally.

An appeal, on the other hand, involves taking your case to the Independent Tribunal for Social Assistance Appeals (ITSAA) if you’re unhappy with SASSA’s reconsideration decision.

How Long Do I Have to Submit a SASSA Reconsideration Application?

It’s important to act quickly. You generally have between 30 and 90 days from the date of notification to submit a reconsideration application.

SASSA may specify the exact timeframe in your rejection letter.

What Documents Do I Need for a SASSA Reconsideration Application?

While no documents are uploaded during the online application process, having supporting documentation ready can strengthen your case.

These documents might include:

  1. Proof of income or unemployment
  2. Bank statements
  3. Identity document (ID) or birth certificate
  4. Proof of residency

How to Submit a SASSA Reconsideration Application

The current process for submitting a SASSA reconsideration application is entirely online.

This is a detailed guide to help you:

  1. Visit the SASSA SRD Appeal website.
  2. Enter your South African ID number.
  3. You will receive a one-time PIN (OTP) on your registered mobile phone number.
  4. Enter the OTP on the website.
  5. The system will display the details of your rejected application.
  6. Carefully review the reason(s) for rejection.
  7. You will be prompted to provide a detailed explanation for requesting a reconsideration. Clearly state why you believe the initial decision was incorrect and present any new evidence to support your claim.
  8. Once you’ve entered all the necessary information, review your application thoroughly before submitting it.
  9. You will receive a reference number for your application. Keep this number for future reference.

Can I Check the Status of My SASSA Reconsideration Application?

Unfortunately, there’s currently no online system to check the status of your reconsideration application.

However, you can contact the SASSA SRD call center at 0800 601 011 to inquire about the status.

Be prepared to provide your ID number and the reference number for your application.

How Do I Contact SASSA for Help with My Reconsideration Application?

If you encounter any difficulties during the application process or have questions about the reconsideration process, you can contact SASSA through the following methods:

  1. SASSA SRD Call Center: 0800 601 011
  2. Email: grantenquiries@sassa.gov.za