Check SASSA Appeal Status in 6 steps

The South African Social Security Agency (SASSA) offers various social grants to eligible citizens.

These grants provide much-needed financial assistance for those facing hardship.

However, there may be instances where your SASSA application is declined.

In such cases, SASSA offers an appeals process to allow you to contest the decision.

Can I check my SASSA appeal status online?

Yes, you can conveniently check the status of your SASSA grant appeal online. SASSA offers two methods for online status checks:

  1. SASSA SRD Grant Appeals Website: This is the dedicated website for SASSA SRD grant appeals. Here’s how to check your status:
    • Visit the SASSA SRD Grant Appeals website: https://srd.sassa.gov.za/appeals/appeal
    • Click on the green bar that reads “Click here to Lodge an Appeal or Check Appeal Status.”
    • Enter your South African ID number and the phone number you used during your application.
    • Click on “Send PIN.” You will receive an SMS containing a verification PIN.
    • Enter the PIN and click “Submit.”
    • Select the month you are appealing for and choose the reason for your appeal from the drop-down menu.
    • Click “Submit” again. The website will display your appeal status.
  2. SASSA Mobile App: If you have a smartphone, you can download the SASSA mobile app available on both iOS and Android app stores.
    • Once downloaded and logged in, go to the “Social Relief of Distress Grant” section.
    • Click on “Status Check for R350.”
    • Enter your ID number, application reference number, and the phone number linked to your SRD grant application.
    • The app will display your application status, including any appeal updates.

How long does a SASSA appeal take?

Unfortunately, there’s no set timeframe for processing SASSA appeals.

The duration can range from a few weeks to several months, depending on the workload at SASSA.

To quicken your appeal, ensure your appeal is submitted with all the necessary documentation.

Also, make sure you clearly state the reason for your appeal and provide any supporting evidence.

Checking the status of your appeal online, as described above, allows you to stay informed about the progress.

What documents do I need to submit a SASSA appeal?

The specific documents required for your appeal will depend on the reason for your application rejection.

However, some commonly requested documents include:

  1. A copy of your South African ID document.
  2. Proof of income or bank statements (if applicable).
  3. Supporting documentation for your reason for appeal (e.g. medical certificate, proof of residency).

Can I appeal a SASSA application rejection multiple times?

No, you cannot submit multiple appeals for the same application rejection.

However, you can submit a new application if your circumstances change and you meet the eligibility criteria.

For instance, if you were initially rejected due to exceeding the income threshold but have since lost your job, you can submit a new application reflecting your updated financial situation.

What happens if my SASSA appeal is successful?

If your SASSA appeal is successful, you will be notified via SMS.

The backdated grant payments for the months you were initially declined will be deposited into your SASSA card or bank account.

It’s important to ensure your SASSA card or bank account details are accurate to receive the payments without any delays.

How do I contact SASSA if I have questions about my appeal?

If you have any questions or require further assistance regarding your SASSA appeal, you can contact SASSA through the following methods: