Change your SRD Phone Number without an ccc

The South African Social Security Agency (SASSA) distributes the Social Relief of Distress (SRD) grant to eligible South Africans.

When applying for the grant, you provide your contact information, including a phone number.

However, life changes, and you might find yourself needing to update your phone number.

This article guides you through changing your SRD phone number even if you’ve misplaced your application ID.

Can I Update My SRD Details Without an Application ID?

Yes, you can update your SRD contact details, including your phone number, without your application ID.

SASSA offers an alternative method for verification. Here’s how:

  1. Visit the SASSA SRD application status link.
  2. Enter your 13-digit South African ID number in the designated field.
  3. In the next field, enter the phone number you used during your initial SRD application.
  4. Upon submitting this information, the system will recognize your application and retrieve your unique Application ID (AppID). This AppID will be displayed on the screen.
  5. Make a note of your AppID for future reference.

How to find Your SRD Application ID

If you still have access to your original application documents or emails, your AppID might be included there.

Additionally, you can retrieve your AppID by following the steps mentioned above.

What If I Can’t Access the Phone Number Linked to My SRD Application?

Unfortunately, changing your phone number through the online portal requires verification via a one-time password (OTP) sent to the original number on file.

If you no longer have access to that number, you’ll need to visit a SASSA office in person.

Can I Change My SRD Phone Number Via Phone Call?

While SASSA offers a toll-free call center (0800 60 10 11), updating your phone number directly through a phone call isn’t currently possible.

The automated system or call center agents might still require your AppID for verification.

Is There Another Way to Contact SASSA Besides the Website?

While the website is the preferred channel for updating SRD details, you can also contact SASSA for general inquiries through the following methods:

  1. SASSA Toll-Free Number: Call 0800 60 10 11 to reach the SASSA contact center. Be prepared for potential waiting times.
  2. Email: For written inquiries, you can send an email to grantenquiries@sassa.gov.za.

When contacting SASSA via email or phone, include your ID number and any relevant details about your SRD application to expedite the process.

What Documents Do I Need to Update My SRD Contact Details?

You only need your valid South African ID number to update your SRD contact details online or at a SASSA local office.

No additional documentation is required specifically for changing your phone number.